in this time and age where everything can easily be accessed through the net, companies have to keep up. i can't believe there are those that do not provide their customers with online services. skycable is one. it's the leading cable provider in the country and so disappointing to note that their website, skycable.com, only caters to metro manila subscribers.
early today, i had to drive all the way to the mandaue office to pay. and when i asked if there's a way for skycable to reprint my bills, i was told they couldn't and that they don't keep copies. aha! mr. edwin celestial was being unhelpful and lazy 'coz i doubt that companies don't keep records. he wouldn't have had that encounter with me if skycable provided these services online. i could easily just access my account from home and print the bills myself. on top of that, paying would've been so easy. i could either charge it to my credit card online or do a wire transfer through my atm card.
these are simple needs but will definitely make our lives as customers very convenient if addressed. looking forward to a positive move from skycable in cebu.
in the interim, skycable cebu customers can continue to seek assistance through the following branches:
250 A.S Fortuna Street Bakilid,
Mandaue City, Cebu
(032) 3464-255 to 61, (032) 345-2278
Century Plaza, Juana Osmena Ext.,
PBS Bldg., Highway Tabunok
South Parking Area, Ayala Center
Cebu Business Park, Cebu City